Contact Us

Please include your order number and the email address used at checkout. This helps our team locate your purchase and respond efficiently.

If an item arrives damaged, defective, incomplete, or different from its description, contact us promptly with your order number and a description of the issue. Where appropriate, include photos of the product, packaging, and shipping label. After review and confirmation, we will provide an appropriate replacement, reshipment, refund, or return solution without additional cost for an error attributable to us.

Garden and outdoor products can have normal variations in color, finish, or material. A minor variation that does not affect the product’s intended use is not necessarily a defect.

Contact customer support and wait for return instructions before shipping merchandise. Do not automatically send returns to our registered business address. After approval, we will provide the appropriate return destination and instructions.

We normally respond to customer inquiries within 24 hours. Some requests may need additional time for investigation with a carrier, fulfillment facility, or payment provider.

Varenmoris™ is operated by Beijing Hengqi Chuangzhi Technology Co., Ltd.