Return & Refund Policy

Eligible items may be returned within 30 calendar days after confirmed delivery. Contact us within that period to begin a request, subject to the conditions below.

Email service@varenmoris.com with your order number, the item you wish to return, the reason for the return, and photos if the product is damaged, incorrect, incomplete, or defective. Wait for approval and return instructions before shipping anything.

Preference-based returns should be unused, in their original condition, and returned with original packaging, accessories, and included components where reasonably possible. We review eligibility based on the product condition and the reason for return.

Gardening and outdoor products may show minor variations in color, finish, texture, or surface appearance. Such normal variations are not automatically defects. If an item materially differs from its description or cannot be used as intended, contact us for review.

Do not automatically send merchandise to our registered business address. After a return request is reviewed and approved, customer support will provide the correct return address and instructions. Unapproved returns or parcels sent to the wrong address may be difficult to process.

Items that have been used, altered, damaged after delivery, or returned without necessary parts may be ineligible unless applicable law provides otherwise. Any product-specific return restriction disclosed before purchase also applies, subject to your legal rights.

Contact us promptly, preferably within 30 calendar days after delivery, with your order number and clear photographs of the item, packaging, and shipping label where relevant. Once a problem attributable to us is confirmed, we will provide an appropriate replacement, reshipment, refund, or return solution without additional costs caused by that error.

Customers are generally responsible for return shipping for preference-based returns. When a confirmed error is attributable to us, we will provide an appropriate solution without requiring the customer to bear additional costs caused by our error. No restocking fee is charged for an approved return.

Follow the return instructions provided by customer support. Pack the item securely, include all relevant components, and retain proof of shipment and tracking when available.

Once a return is received and inspected, we will notify you of the decision. Eligible refunds are initiated within 5–10 business days after approval. Your payment provider may require additional time to post the funds.

Approved refunds are normally issued to the original payment method used for the order. If that method is no longer available, contact customer support for assistance.

Contact customer support if you need an exchange. Availability and the reason for the request determine the available options. An item sent in error or confirmed defective will be handled through an appropriate resolution.

Contact us as soon as possible to request cancellation. We will make reasonable efforts to cancel an order before fulfillment begins, but cannot guarantee changes after fulfillment starts. No cancellation fee is charged when an order is successfully canceled before fulfillment.

Nothing in this policy limits any rights you may have under applicable consumer protection law.